Questions & answers for professionals

Here are some frequently asked questions that professionals ask us:

Q: How can I refer an individual I am working with to your service?

A: To make a referral please complete our secure, online referral form. Or, if it is safe please pass our contact details to victim/survivors to contact us directly.  We are open Monday – Friday 10am – 4pm and our contact details are:

Tel: 03004000121

Email: info@refuge4pets.org.uk

Q: What type of animals can we foster?

A: Dogs, cats, horses, birds, reptiles and small animals such as hamsters, rabbits, guinea pigs and so on. Please do contact us if there are other pets that need fostering and we will do our best to help.

Q: Who will foster pets?

A: Pet foster carers are volunteers who work for Refuge4Pets and they are committed to caring for animals.  All of our foster carers are carefully recruited to make sure they can offer the best possible foster homes.  We have pet foster carers across the South West which means we can place pets in an area where they will be safe.

Q: Will the owner know where their pet is?

A: To ensure the safety of pets and their foster carers we will not share the details about where animals have been placed with owners as we understand the lengths that perpetrators of domestic violence and abuse may go to.  Our priority is the safety of animals, volunteers and service users.  We will be guided by the owner and you about which geographical areas pets will be safest and what type of environment pets will be happiest in.  We will not share any information with our foster carers about the owner.  Our pet foster carers agree and adhere to a strict confidentiality policy and will not share any pictures of pets with anyone, or on any social media.

Q: How long can a pet stay in a foster placement?

A: It is difficult to give a definite time scale as a placement could be anything from one night of emergency care to six months, or longer for some pets while owners find suitable, safe accommodation and are in a position to be reunited with their pets.

Q: How will owners know how their pets are doing?

A: We will update owners and send pictures of pets monthly using a safe email address.

Q: Will owners need to pay anything?

A: All food, accessories, bedding and vet bills will be paid for by Refuge4Pets while pets are with us. We ask owners if they can make contributions towards the care of their animals if and when they are able to.

Q: What if a pet becomes unwell while in foster care?

A: We will make sure they receive the veterinary care that they need and keep you updated. If a pet develops a serious health condition while in foster care we will work with their owner and veterinarians to decide the best course of action.

Q: What do owners do when they are ready to be reunited with their pets?

A: Just get in touch and we will make the arrangements to reunite animals with their families. We would like as much notice as possible though as we are taking care of lots of pets.